Zenithive, a global technology solutions company specializing in applied AI and data-driven systems, has announced its strategic partnership with a leading North American IT solutions provider to deliver enterprise-grade AI integration and implementation across their service suite.
The client runs a chat-first platform that allows employees to report and fix everyday IT problems—like speaker issues or network errors—without calling support. The entire process takes less than three minutes, freeing up valuable time and reducing support overhead.
Zenithive provided a dedicated engineering team to take full ownership of product development and problem-solving logic. From the early concept phase to live rollouts, the collaboration involved hands-on execution, close coordination, and strong alignment with the client’s in-house teams.
How the Zenithive Team Contributed
The project was built with speed and scale in mind. Zenithive’s engineers focused on:
Every improvement was backed by real usage data, helping the team constantly sharpen the experience.
Built for Daily Use, Not Just Demos
What makes this solution stand out is its simplicity and reliability in real-world use. Employees type their problem in plain language, and the assistant figures out the fix. The assistant doesn’t just respond—it learns, takes action, and logs everything. And if the solution doesn’t work, it knows when to escalate.
Zenithive worked closely with the client’s U.S. leadership to keep the pace steady, solve roadblocks early, and move toward stable product releases.
A Word from Our CEO
“Good support is invisible. If people can get back to work without having to wait or explain their problem multiple times, that’s real progress,” said Arpit Zala, CEO of Zenithive. “We’re glad to work with a partner that values simplicity and speed as much as we do. Our team took full ownership of the product’s logic, stability, and experience—just the way we believe strong teams should.”
What’s Next
The partnership continues, with new features on the way:
The goal is to make internal tech support as fast and frustration-free as ordering a coffee.
Interested in building something that works this smoothly?
Connect with us: sales@zenithive.com
